As a remote desktop software, UltraVNC can help you more than just transferring files from one computer to another. The chat feature is also helpful to explain the situation when you are trying to help someone fix a computer issue. The greatest benefit when you use a remote access software like UltraVNC is that you can control another computer from a far location. The level of control makes it as if the computer were right in front of you. Though as for the ease of use, everyone’s mileage may vary.